Support Ticketing System

From: $129.00 / year

TI | Business Solution’s Support Ticketing system is a user-friendly ticketing system for WordPress. This solution can be set up as a yearly subscription or a one-time payment for lifetime access.

  • Customizable ticket forms for detailed issue submissions
  • Automated email notifications for constant updates
  • Efficient priority and category management for issue classification
  • Agent assignment to streamline ticket resolution
  • File attachments and communication logs for context
  • Reporting and analytics for performance insights
  • Customizable email templates for consistent communication
  • Multi-language support for a global user base
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SKU: support-ticketing-system Category:

Introducing TI | Business Solution’s Support Ticketing System: the comprehensive Support Ticketing System WordPress plugin designed to streamline and enhance customer support for your website or business. With our Support Ticketing System, you can effectively manage, track, and resolve customer inquiries and issues, ensuring seamless communication and exceptional support experiences.

Key Features:

1. User-Friendly Interface: The Support Ticketing System offers a clean and intuitive dashboard that makes it easy for both customers and support agents to submit, track, and manage support tickets effortlessly.

2. Customizable Ticket Forms: Create customized ticket submission forms to gather specific customer information when they raise a support ticket. Tailor these forms to collect the necessary details up front for faster issue resolution.

3. Email Notifications: Stay informed and keep customers updated throughout the support process with automated email notifications, ensuring transparency and timely responses.

4. Priority and Category Management: Assign priorities and categories to tickets to categorize and prioritize issues based on urgency or type, allowing for efficient ticket routing and resolution.

5. Agent Assignment: Assign tickets to specific support agents or teams based on expertise or workload, enabling a smooth workflow and accountability for ticket resolution.

6. Knowledge Base Integration: Seamlessly integrate a knowledge base with frequently asked questions (FAQs), articles, and resources to empower customers to find answers to common queries independently.

7. File Attachments and Communication Logs: Share files, screenshots, or additional information within tickets for better context and troubleshooting. Maintain detailed communication logs for each ticket to track progress and review interactions.

8. Reporting and Analytics: Gain insights into support team performance, ticket response times, and customer satisfaction with built-in reporting and analytics features. Identify trends and areas for improvement to enhance support quality continually.

9. Customizable Email Templates: Personalize email templates to match your brand voice and maintain consistent communication with customers throughout their support journey.

10. Multi-Language Support: Serve a global audience effectively with multilingual support, allowing customers to submit tickets and receive assistance in their preferred language.

Whether you run an e-commerce store, SaaS platform, or service-based business, Support Ticketing System empowers you to deliver exceptional customer support efficiently and manage support operations seamlessly. Enhance customer satisfaction, streamline ticket resolution processes, and build stronger relationships with your audience using the Support Ticketing System’s advanced features and user-friendly interface.

Get Support Ticketing System today and elevate your customer support experience to new heights!

support ticketing

Yearly, Lifetime

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